Frequently Asked Questions
Everything you need to know about your LA-LU experience.
What is the standard shipping timeframe?
We process orders within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location.
How do I return an item that doesn't fit?
We offer a 30-day return policy. Items must be unworn, with original tags attached, and in their original packaging to qualify for a full refund.
How can I track my LA-LU order?
Once your order ships, you will receive an email containing a tracking number and a link to monitor your package's journey.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Buy Now, Pay Later options like Klarna.
How do I know which size to choose?
Each product page features a detailed size guide. We recommend measuring yourself and comparing it to our chart, as fit can vary between different styles.
Do you ship internationally?
Yes, LA-LU ships to over 50 countries worldwide. Shipping costs and delivery times for international orders are calculated at checkout.