Returns & Exchanges

At LA-LU, we want you to love your fashion finds, which is why we offer a 30-day window for returns and exchanges on all unworn items with tags attached. Our goal is to make the process as seamless as your style, ensuring complete satisfaction with every purchase.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal with your order number and email address to select the items you wish to send back.

• 2.
  Prepare the Package

  Carefully pack your items in their original packaging, ensuring all designer tags and hygiene seals remain intact.

• 3.
  Print and Attach Label

  Download your prepaid shipping label from the portal, print it out, and securely affix it to the outside of your return parcel.

• 4.
  Drop Off and Track

  Hand your package to the designated courier service and keep your tracking receipt; your refund or exchange will be processed within 5-7 business days of receipt.